HVAC Operations Manager

Position Overview

We are seeking an HVAC Operations Manager to become an integral part of our team! You will coordinate and oversee the organization’s daily operations.

Duties & Responsibilities

• Manages and develops the Service, Install and CSR/Dispatching staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
• Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs. Schedules repairs for parts to ensure minimal down-time in job completion.
• Conducts research and participates in the marketing process of the department.
• Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles. Reviews reports with management.
• Instructs crews on proper use of materials and quality workmanship.
• Reviews payroll records to ensure that technicians are paid properly.
• May conduct job site surveys.
• Ensures that employees have proper tools for the job and that they are properly maintained.
• Assists the dispatching operation to ensure appropriate technician selection for type of service.
• Monitors preventive maintenance of vehicles to ensure proper operation.
• Evaluates staff to determine training requirements. Provides on-the-job training and support to employees.
• Oversees facility and equipment maintenance, ensuring that assets are protected and controlled.

Requirements

• Ability to create and manage budgets
• Must be able to be a motivator
• Has HVAC business knowledge/background
• Scheduling, Dispatching, and Supervisory experience
• Previous experience in operations or other related fields
• Strong project management skills
• Strong problem solving and critical thinking skills
• Strong leadership qualities

Benefits & Perks

Health Plan
Dental Plan
Vision Service Plan
Paid Holidays
Paid Time Off (Vacation, Sick Days, Personal Days)
Technical Training Programs
Incentive Compensation Programs